Cancellation policy


Last updated: October 3, 2026

You may cancel renewals of your monthly plan at any time, without a penalty, by emailing contacto@radianzastore.com. Include your order number or the information needed to identify your service.

Once we receive your request, we will cancel future renewals and confirm the service end date by email. To avoid the next charge, we must receive your request before the renewal date.

Cancellation takes effect at the end of your already-paid billing period. Your services will remain active until that date.

Paid periods and partial periods are not refunded for voluntary cancellation, except where required by law.

Before the service ends, you may request a copy of your project’s text and images that you own or that we are authorized to provide. This handover does not include non-transferable licenses, tools, systems, or third-party materials.

Services that depend on our hosting, chatbots, or assistants will stop working at the end of the paid period. Accounts and services that you pay for directly through third parties must be canceled with those providers if you wish to discontinue them.

If a monthly payment fails, we will notify you by email. If payment is not resolved within 7 calendar days after the notice is sent, we will pause the service until payment is resolved.

Project cancellations and any refund of the setup fee are governed by our Refund Policy.

This policy does not limit your legal rights as a consumer.

No falta rehacer todo. De las traducciones quedan cinco por comprobar: cancelación, envío, términos, contacto y aviso legal. Privacidad y el contenido de reembolso ya los revisamos. Acabo de consultar cancelación: no tiene una traducción inglesa registrada. Por eso hay que añadirla, no corregir una antigua. Selecciona **Cancelaciones** en el menú izquierdo de Translate & Adapt y pega en la columna inglesa este texto. Después pulsa **Guardar**. **Cancellation Policy — Radianza Store Digital** Last updated: October 3, 2026 You may cancel renewals of your monthly plan at any time, without a penalty, by emailing contacto@radianzastore.com. Include your order number or the information needed to identify your service. Once we receive your request, we will cancel future renewals and confirm the service end date by email. To avoid the next charge, we must receive your request before the renewal date. Cancellation takes effect at the end of your already-paid billing period. Your services will remain active until that date. Paid periods and partial periods are not refunded for voluntary cancellation, except where required by law. Before the service ends, you may request a copy of your project’s text and images that you own or that we are authorized to provide. This handover does not include non-transferable licenses, tools, systems, or third-party materials. Services that depend on our hosting, chatbots, or assistants will stop working at the end of the paid period. Accounts and services that you pay for directly through third parties must be canceled with those providers if you wish to discontinue them. If a monthly payment fails, we will notify you by email. If payment is not resolved within 7 calendar days after the notice is sent, we will pause the service until payment is resolved. Project cancellations and any refund of the setup fee are governed by our Refund Policy. This policy does not limit your legal rights as a consumer.