Shipping policy

Last updated: October 3, 2026

Digital services

Digital services do not require physical shipping. They are delivered online through a link to your website, access to the agreed tools, or files sent by email, depending on the service purchased.

Your estimated delivery timeline is stated in your quote. As a general reference, websites and landing pages may take 7 to 15 business days; chatbots, assistants, and automations may take 10 to 20 business days. The timeline for your project will be the one stated in your accepted quote.

The timeline begins once we receive the agreed payment and all required materials, information, and access permissions. We will coordinate access through secure methods; do not email passwords.

If materials, approvals, or access permissions are missing, or you request changes to the scope, we will explain how this affects the timeline and arrange a revised estimated delivery date. We will also notify you of delays caused by third-party dependencies.

Rush delivery is subject to availability and our written confirmation of the scope and delivery date. An additional charge of 20% of the setup fee applies and will be included in your quote before you accept it.

Custom products

Production begins after we receive the agreed payment and your design approval, where applicable. Estimated production and transit times will be stated in the product description or your quote before purchase. These are separate stages: transit time begins when the order is handed to the carrier.

Available destinations and shipping costs will be shown at checkout or confirmed in your quote before payment. Availability depends on the product and supplier; this policy does not guarantee shipping to every destination.

Transit times are estimates and may be affected by the carrier or customs procedures. If we become aware of a delay affecting your order, we will notify you.

Applicable import taxes or duties are the customer’s responsibility when they have not already been collected at checkout. If tracking is included with your shipment, we will email the tracking number when it becomes available.

If your order does not arrive, is marked as delivered but was not received, or arrives damaged, contact us so we can review the issue and coordinate the next steps. Replacement or refund requests will be handled under our Refund Policy.

Contact

For delivery or shipping questions, email contacto@radianzastore.com and include your order number, if available.

This policy does not limit your legal rights as a consumer.

La traducción de envío está desactualizada: todavía promete procesamiento en un día hábil y envíos a México y Estados Unidos, y no incluye tus servicios digitales. En el menú izquierdo, selecciona **Envío** y reemplaza todo el contenido de la columna inglesa por este texto. No cambies la columna española. Después pulsa **Guardar**. **Delivery and Shipping Policy — Radianza Store Digital** Last updated: October 3, 2026 **Digital services** Digital services do not require physical shipping. They are delivered online through a link to your website, access to the agreed tools, or files sent by email, depending on the service purchased. Your estimated delivery timeline is stated in your quote. As a general reference, websites and landing pages may take 7 to 15 business days; chatbots, assistants, and automations may take 10 to 20 business days. The timeline for your project will be the one stated in your accepted quote. The timeline begins once we receive the agreed payment and all required materials, information, and access permissions. We will coordinate access through secure methods; do not email passwords. If materials, approvals, or access permissions are missing, or you request changes to the scope, we will explain how this affects the timeline and arrange a revised estimated delivery date. We will also notify you of delays caused by third-party dependencies. Rush delivery is subject to availability and our written confirmation of the scope and delivery date. An additional charge of 20% of the setup fee applies and will be included in your quote before you accept it. **Custom products** Production begins after we receive the agreed payment and your design approval, where applicable. Estimated production and transit times will be stated in the product description or your quote before purchase. These are separate stages: transit time begins when the order is handed to the carrier. Available destinations and shipping costs will be shown at checkout or confirmed in your quote before payment. Availability depends on the product and supplier; this policy does not guarantee shipping to every destination. Transit times are estimates and may be affected by the carrier or customs procedures. If we become aware of a delay affecting your order, we will notify you. Applicable import taxes or duties are the customer’s responsibility when they have not already been collected at checkout. If tracking is included with your shipment, we will email the tracking number when it becomes available. If your order does not arrive, is marked as delivered but was not received, or arrives damaged, contact us so we can review the issue and coordinate the next steps. Replacement or refund requests will be handled under our Refund Policy. **Contact** For delivery or shipping questions, email contacto@radianzastore.com and include your order number, if available. This policy does not limit your legal rights as a consumer. Para mantener el formato uniforme, aplica **Encabezado 2** a “Digital services”, “Custom products” y “Contact”.