Refund policy

Last updated: October 3, 2026

 

Digital services

This section applies to websites, chatbots, AI assistants, automations, and similar services.

If you cancel before we begin work on your project, we will refund 100% of the setup fee.

If you cancel after work has begun, we will deduct the amount attributable to work actually completed from the setup fee and refund any remaining balance. The calculation will be based on the stages or rates stated in your accepted quote, and we will provide an itemized breakdown. The amount retained will not exceed the setup payment received.

Before work begins, we will document the scope, stages or rates, and included revision rounds. We will confirm the start of work by email.

Each package includes the revisions stated in your quote. If the delivered work does not match the agreed scope, we will correct it at no additional cost. If we cannot complete the agreed service, we will refund the amount attributable to the unfinished portion. This policy does not limit your legal rights as a consumer.

Monthly plans

Paid service periods and partial periods are not refunded for voluntary cancellation, except where required by law. You may cancel future renewals under our Cancellation Policy.

Third-party costs

Payments made directly to third parties, such as domain providers, store platforms, phone number providers, WhatsApp, or other tools, are governed by each provider’s terms. Radianza Store Digital cannot refund those payments.

Custom products

NFC cards, calendars, uniforms, gifts, and similar products are made with your logo or details. We do not accept returns for change of mind, except where required by law.

If you receive a defective or damaged product, or one that differs from the approved proof, please email us preferably within 7 days of delivery with your order number and photos. This reporting period does not limit your legal rights as a consumer.

After reviewing the issue, we will arrange a replacement or refund, as appropriate. If we require a return for one of these reasons, we will provide instructions and a return address and cover the return shipping cost. Do not send products back before receiving those instructions.

How to request a refund

Email contacto@radianzastore.com with your order number and the reason for your request. We will reply within 1 to 2 business days.

Approved refunds will be issued to the original payment method where technically possible. Once issued, refunds may take up to 10 business days to appear, depending on your bank or payment provider. If you have not received the funds after that time, contact us at the same email address.

This policy does not limit your legal rights as a consumer.