Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are processed within 1–3 business days after payment confirmation.

Do you ship to Mexico?
Yes! We ship to both the United States and Mexico. Shipping times and rates vary by destination and are calculated at checkout.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also visit our Track Order page.

Do you offer free shipping?
Yes! We offer free standard shipping on orders over $75 USD within the United States.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please visit our Return Policy page for full details.

Can I return an opened skincare or cosmetic product?
For hygiene reasons, opened products cannot be returned unless they are defective or damaged upon arrival.

How long does a refund take?
Approved refunds are processed within 5–10 business days to your original payment method.

Products

Are your products cruelty-free?
We are committed to offering high-quality, responsibly sourced beauty products. Please check individual product descriptions for specific certifications.

How do I know which products are right for my skin type?
Each product listing includes detailed descriptions and usage instructions. If you need personalized guidance, feel free to contact us at support@radianzastore.com.

Contact

How can I reach customer support?
You can email us at support@radianzastore.com and we will respond within 1–2 business days.