Terms of service

Last updated: October 3, 2026

1. Services and scope

Radianza Store Digital offers digital services, including websites, landing pages, chatbots, AI virtual assistants and sales agents, automations, CRM, and related tools, as well as custom products.

The scope, deliverables, included revisions, estimated timelines, and price are stated in your accepted quote or in the product description and order. You must have an opportunity to review these terms before purchasing.

2. Quotes

Quotes are valid for 15 days unless they state a different period. Estimates provided by our virtual advisor require confirmation by our team before you enter into an agreement.

Before payment, we will confirm the scope and price with you. Work outside the quote will be quoted separately and performed only after your acceptance.

3. Payments and monthly plans

The setup fee is paid in advance to begin the project unless your accepted quote specifies a different payment arrangement.

Monthly plans are billed in advance for each billing period. Your quote or plan description will identify the included services, such as hosting, support, and usage limits for messages, voice minutes, or operations.

Usage limits, overage rates, and any billing authorization will be disclosed before you purchase. We will not charge for additional usage without your prior acceptance of those terms. Any plan expansion or rate change requires your acceptance before it takes effect.

Costs paid directly to third parties, such as domains, store plans, phone numbers, or other platform charges, are governed by each provider’s terms and are not included unless expressly stated in your quote.

4. Customer materials and cooperation

You must provide the text, images, logos, information, approvals, and access permissions required for your project. You confirm that you have the rights or permissions needed for us to use them in the contracted work.

Access will be coordinated through secure methods. Do not email passwords.

If materials, permissions, or approvals are missing, we will explain how this affects the timeline and arrange a revised estimated delivery date. Scope changes may also affect the price or timeline, subject to your acceptance.

5. Ownership and licenses

Once the setup fee has been paid in full, rights in original designs and content that we create specifically for you and identify as deliverables in your quote will transfer to you, to the extent that we are entitled to transfer them.

Materials you provide remain yours or their respective owners’ property. You authorize us to use them solely to provide the contracted service.

Third-party platforms, templates, tools, software, and materials remain subject to their own licenses and terms. Using them does not transfer their ownership to you.

Ownership of delivered materials does not guarantee the continued operation of hosting, chatbots, assistants, or other services that require an active monthly plan. Our Cancellation Policy applies when you cancel.

6. Artificial intelligence

AI systems are configured using the agreed information and instructions, but may generate incorrect, incomplete, or unexpected responses. We recommend periodically reviewing their responses and maintaining human oversight for important decisions.

These systems must not be used as a substitute for medical, legal, financial, or other professional advice.

We do not guarantee sales results, revenue, or error-free responses. Corrections within the contracted scope will be handled under your quote and our Refund Policy.

7. Third-party services and incidents

Some services depend on external platforms whose availability, features, or terms may change. We cannot guarantee uninterrupted operation of those platforms.

If an incident affects your service, we will notify you when we become aware of it and coordinate available measures within the contracted scope.

This section does not exclude our obligations or any liability imposed on us by law.

8. Delivery, cancellation, and refunds

Deliveries are governed by our Delivery and Shipping Policy. Cancellations and refund requests are governed by our Cancellation Policy and Refund Policy.

These policies form part of the terms of purchase and do not limit your legal rights as a consumer.

9. Changes to these terms

We may update these terms for future purchases. The update date will be published on this page.

Updates will not retroactively change the scope, price, or terms of an already accepted project. If we propose changes to an active service, we will notify you before applying them and obtain your acceptance where required.

10. Governing law

These terms are governed by the laws of the State of Nebraska, United States, without excluding any mandatory rights or protections you may have under laws applicable to your purchase.

These terms do not limit your legal rights as a consumer.